Your information matters
Clear information and a conversation whenever you need one.
How we handle your information
When you send an enquiry from this site, your answers stay on the page until you choose to send them. The form does not create an account or store your details in a customer database. If you open WhatsApp, the enquiry text passes to WhatsApp and you decide whether to send it.
When you apply for a facility, Aspire collects what is needed to assess the application: identification and contact details, income information, bank or M-Pesa records, and details of the asset where the facility is secured. That information is used to assess affordability, to service your account, and to meet legal and regulatory obligations.
Your rights
You may ask to see the personal information Aspire holds about you, ask for it to be corrected, and object to certain uses. Requests are handled under the Data Protection Act, 2019. Write to info@aspirelending.co.ke or visit the Nairobi office.
Sharing and security
Aspire does not sell your information. It is shared only where needed to assess or service your facility, or where the law requires it — for example with credit reference bureaux. Never send a password, PIN or one-time code by email, WhatsApp or SMS, and no member of the team will ask you for one.
Questions about this page? Email info@aspirelending.co.ke or call 0791 200 500. Ask the team for the full policy document.