We’re here to listen

Clear information and a conversation whenever you need one.

Tell us what happened

Call 0791 200 500 or visit the Nairobi office. Explain your concern, the relevant dates and the resolution you are seeking. Have your account or application reference ready.

Keep a record

Ask for an acknowledgement or reference and the expected response timeframe. Keep copies of correspondence, and avoid sharing confidential account details on public social media.

Need further help?

Ask Aspire for its formal complaints procedure and escalation route if your concern remains unresolved.

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